Affordable Remote Monitoring, Remediation and Preventive Maintenance

 

Our convenient, affordable and automated Global NOC service handles routine system maintenance and network monitoring functions on a 24/7 basis. We take care of it all — escalating alerts, reviewing backups, defragmenting your hard disk, deleting temporary files, preventing viruses and reducing spam — without interruption to your daily business operations.

The result: You’re free to focus on your core business, rather than your technology.

 

 

Service Packages Available

Because every organization’s requirements are different, we offer a choice of service packages to give you the flexibility you need.

 

 

Gold — Comprehensive 24/7 Maintenance Package

Preventative Maintenance for Desktop includes:

· Patch management

· Antivirus/antispyware

· Temp file deletion

· Disk defragmentation

· Asset/inventory reporting

Preventative Maintenance for Server includes:

· 24/7 monitoring

· Patch management

· Antivirus/antispyware

· Preventative maintenance for Exchange/Active Directory

· SOPs for correction before escalation

· PSA integration (such as Autotask or Connectwise)

· Limited administration

 

 

Platinum — Comprehensive 24/7 Maintenance Package for Desktops and Servers

Preventative Maintenance for Desktop includes:

· Everything in Gold package

Preventative Maintenance for Server includes:

· Everything in Gold package

· PLUS — remote troubleshoot and fix (alert and resolution)

· PLUS — move/add/change users or groups

 

 

Every package includes:

· Maintenance Services — patching, spyware, antivirus and preventative tasks

· Monitoring, alerting and escalation — 24/7 or after business hours

· Up/down alerting in network devices