We begin by evaluating the state of your current technology including infrastructure, hardware, line-of-business software applications, and vendors. We work with you to identify your critical business processes, pain points, and vulnerabilities, and perform an analysis to determine your business risks. This allows us to create a Technology Plan that aligns with your long-term business goals.
We become an extension of your business, a true Partner. Our service plans are based on a flat monthly fee, thus allowing you to budget your IT costs annually. We assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime. OmniCare is comprised of three core components:
Network Operations Center (NOC)
Our NOC provides 24x7 network monitoring and alerting for all servers and network devices. This component also includes:
- Patch management on servers and desktops
- Preventive maintenance on desktops
- Proactive maintenance for servers
- Asset Inventory
Help Desk
This is how we provide support for your users. Our highly trained help desk engineers work with you and your associates as if they were a part of your team. You get access to IT experts that will work directly on the day-to-day activities that support your business.
Vendor Management
As a part of our role as an extension of your company, we take the responsibility of managing all of your infrastructure and line of business vendors. This allows you to recapture the productivity that your staff has lost trying to manage all of these external contacts. You can focus on running the business, not chasing vendors.
Beyond the core components, there are a myriad of other resposibilities we can take on and services we can bundle. Whatever your needs, we have the perfect solution at the perfect price. Contact us today for a free evaluation and start regaining your freedom!